Don was great, on time and professional. Did a great job servicing my outdoor gas FP

Ian was very professional. His Customer service skills is between excellent and outstanding. He’s a great asset to your company.

The tech person did a great job cleaning our fireplace. He was careful and kept it clean around his work area. Very happy.

Ian was professional friendly helpful with excellent attention to detail . He took the time to explain and demonstrate how the remote operation worked. Would recommend Homeflame to family and friends.

Ian installed my new gas logs. He was super professional and knocked it out quick. The company was helpful at helping me figure out what set of logs to go with, scheduling was easy and the whole process was smooth. I would definitely recommend them.

Well spoken and knowledgeable. Lots of care to leave premises spotless.

Many thanks to Don and the rest of the team at HomeFlame for promptly inspecting, cleaning, and rejuvenating my home’s fireplace, with such care and courtesy. I’m ready for the next cold spell! Bring it on!

Ian did a great job fixing up our old fireplace and get it back in working order. We’re very happy with Homeflame and Ian and can highly recommend them.

Don did a great job!

We had a great experience with Don from Home Flame! He came over to inspect our fireplace and made sure everything was working perfectly. Don was incredibly professional, courteous, and took the time to walk us through all the remote features, ensuring we knew how to use everything properly. His attention to detail and willingness to answer our questions made the whole experience seamless. Highly recommend Home Flame and Don for anyone needing fireplace service!

Very detailed, professional and polite! I would recommend this service to anyone. Thank you Ian!

HomeFlame persisted with some delays from the manufacturer to really come through. Our fireace is beautiful. Don was fantastic throughout.

I’m really glad I called the Home Flame store to report what was happening with my gas fireplace. Don Ivins came out, fixed the problem quickly, and stayed long enough to start up the logs several times to determine that all was now working properly and safely. Great customer service provided by a friendly and knowledgeable person.

Hard to find quality work. Ian was very thorough and exceeded my expectations!

Two service calls by different technicians, one ordered part, and several phone conversations with the main office add up to a first-rate company. The first tech got our fireplace up and running again with a temporary fix to the ignition, cleaned everything inside and out, and identified the part needed for a permanent repair. Second tech installed the new part, rearranged the briquettes, and left everything in good order. Fair price, though not cheap. Highly professional individuals. Recommended by my plumber, so evidently respected by other professionals, too.

Appointment was scheduled quickly and the person who performed the service on my fireplace was very friendly and did a great job. Thank you. I am so excited to have my fireplace clean and working again.

Our gas fireplace was installed when we built our home in 1997. Never serviced for many years. Our failure due to lack of knowledge.. Also minimal usage.. The Grilling Store, now HomeFlame, initially serviced and completely resolved the problem Our second service added a remote control to our system. a real winner for us ..Received excellent service during the recent call. Cleaned the system. Personable, educated and answered questions about functioning of our aging but efficient unit. Thank goodness no attempts to upsell. We will be purchasing a yearly maintenance contract.

Nathaniel was brilliant. He was very knowledgeable and thorough, and also friendly and tidy in leaving the fireplace area clean. I now know that my gas fire is functioning well. I bought this house 2 years ago and didn't know when it was last serviced so now I feel assured that it's in good working order.

Excellent Service, Good Experience. Don, the service person from Home Flame, serviced my fireplace. He arrived on time. He protected my property by covering my floor before beginning work on my fireplace. Before he left he made sure that I understood how my fireplace and the remote control function. All my questions were answered. The fireplace was cleaned and checked carefully. Don seemed to take pride in doing good work. It is reassuring to know that Home Flame and Don care about Customer Service and Customer Satisfaction. Thank you, Don and Home Flame.